We love the quality and design of this arch. We wanted something simple, classic, and sturdy enough to withstand rugged Maine winters. The Nicole arch fit the bill. We were very nervous about the limited return policy, but decided to take a chance. The arch arrived via FedEx with 5 holes through the cardboard packaging with the metal arch showing through in several spots. Fortunately there was no damaged caused by shipping. However, there were some metal burrs I inside the square ends of the metal side pieces that blocked the round arch pieces from sliding into them. After filing away the burrs, the pieces slipped snugly together. Also, there were several places on the metal where the black powder coating had been scraped away, exposing the bare metal. We will need to paint these spots before using the arch in the garden. Overall, I would buy this arch again knowing there may be some minor adjustments required upon receipt.